Shipping Policy

At Projelox, we are committed to delivering your Galaxy Projector safely and efficiently.

Processing Time

Most orders are processed within 1–3 business days, excluding weekends and holidays.

During high-volume periods, holidays, or sales, processing may take slightly longer.

Shipping Time

After your order has been processed and dispatched, delivery usually takes 6–12 business days.

Shipping times may vary depending on your country, local carrier, customs processing, and delivery conditions.

Free Worldwide Shipping

We offer free worldwide shipping on all orders.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 48–72 hours for tracking updates to appear after your tracking number has been issued.

International Shipping & Customs

For international orders, customers may be responsible for customs duties, import taxes, or other local charges required by their country.

Projelox is not responsible for delays caused by customs clearance procedures, local import inspections, or carrier delays.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Projelox is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping details, please contact us immediately at projelox@outlook.com. We cannot guarantee that changes can be made after the order has been processed.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us at projelox@outlook.com with your order number and any available photos or tracking details.

We will review the issue and help provide the best possible solution.